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Privacy Policy

Limpro.eu (“Dovox.B.V.”) has created this privacy statement regarding the way we collect, use and protect your (personal) data to show you that we take the protection of your privacy very seriously.

In this statement, we inform you about how Limpro handles your personal data. This privacy statement applies to all personal data collected by Limpro for the online services we offer. Limpro hereby qualifies as the “Controller” within the meaning of the Data Protection Act and as the “Controller” within the meaning of the General Data Protection Regulation (“GDPR”).

When you visit our website, you automatically leave certain information behind. What information we receive and store from you depends on how you use Limpro’s website. Below you can read more about the following topics:

  1. What personal data are processed, for what purposes, what is the legal basis for the processing with whom do we share them?
  2. When using the website;
  3. When you sign up for the newsletter or request informational materials;
  4. When you create an account and store in our webshop;
  5. When you use customer service;
  6. When posting a review about a product.
  7. How will your data be protected?
  8. How long will your data be kept?
  9. Inspection, correction and amendment of your data, and other rights to which you are entitled;
  10. Contact information and changes to policy.

1. WHICH (PERSONAL) DATA ARE PROCESSED, FOR WHAT PURPOSES ARE THE DATA USED AND WITH WHOM ARE THEY SHARED??
Limpro records various (personal) data as part of our service provision. It depends on the way in which you use our website and/or webshop which data are involved. You can use our site in the following ways:

  1. You visit our website on your own;
  2. You subscribe to our newsletter or request informational materials;
  3. You create an account (and store in our webshop);
  4. You store in our webshop without a login/account;
  5. You store in our webshop but do not complete your order;
  6. You will chat with us through the website;
  7. You provide feedback or reviews through our site;
  8. You use customer service.

Below we describe for each type of use what data we process, why, with what legal basis we process the data and with which other parties we may share the data. We never share your data with parties other than those listed below without your consent. We will also never sell your data to third parties.

a. You only visit our website
Read here for our Cookie Policy.

b. You subscribe to the newsletter or request information material
If you subscribe to a Limpro newsletter or ask us to send you information material, your personal data will be used to inform you about our products and services. When you buy a product from Limpro and leave your personal data behind, for example by asking a question, we may inform you about other Limpro products in the future.

You can unsubscribe from the newsletter or mailing list at any time, via opt-out or by contacting service@Limpro.eu.

WHICH DATA
We process the following data:

  • First and last name;
  • In case of newsletter subscription: e-mail address;
  • When requesting informational material: depending on how you request it and what you request: home/delivery address, phone number, IP address, e-mail address;
  • When signing up for the newsletter, if you wish, you can also enter your date of birth and gender.

WHAT PURPOSE
Limpro maakt gebruik van je gegevens voor de volgende doeleinden:Limpro uses your data for the following purposes:

  • Deliver newsletter or informational materials also by age and gender.

WHICH LEGAL BASIS
When subscribing to our newsletter and/or when requesting informational materials, you give your unambiguous consent via opt-in to the processing of the above data by opt-in so that we can provide you with the newsletter and/or informational materials. You have the right to withdraw this consent at any time by simply sending an email to service@Limpro.eu.

SHARED WITH WHOM
We share this information with:

  • The third parties who manage our mailing lists and send the newsletters;
  • The third parties we engage to deliver informational materials.

c. You create an account (and you store in our webshop)
To place an order via our website, you can register yourself as a customer via Limpro.eu. You create an account, which is secured with a password and linked to your e-mail address. You enter your information yourself and can change it at any time by logging into your account.

WHICH DATA
We process the following data:

  • First and last name;
  • Residential (delivery) address;
  • E-mail address;
  • Phone number;
  • IP address;
  • Which products you have viewed in the past 30 days;
  • What products you ordered;
  • Your last visit and login are also recorded.

We do not process payment data. Payments to our webshop are processed through a third party (Stg. Mollie Payments). Through Mollie you can pay safely in several ways. You only enter your credit card or bank account information on these secure pages and then complete your order here. We only receive notification from Mollie that your payment has been received but not your credit card or bank account number.

WHAT PURPOSE
Limpro uses your data for the following purposes:

  • We use the data you store in your account to process your orders – in other words, to fulfill the agreement with you;
  • We use your IP address, and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the ability to refuse the use of cookies, is in our Cookie Policy.

WHICH LEGAL BASIS
The processing of the above data is necessary for the fulfillment of your order – in other words, to execute the agreement we have with you.

SHARED WITH WHOM
We share this information with:

  • Our partners who prepare, ship and deliver orders to you;
  • Our partners who enhance your online shopping experience;
  • Our partners who handle payment;
  • Our partners who provide the database where all order and customer information is recorded for our website.

d. You start chatting with us
The moment you stay on a web page for a long time, a chat functionality may be started. Even if you have questions for us, you can start the chat functionality with Customer Care on the website. In doing so, you provide a (fictitious) chat name.

WHICH DATA
We process the following data:

  • Your chat name;
  • (optional) e-mail address, if you provide it yourself;
  • IP address;
  • The duration of your visit to our website.

WHAT PURPOSE
Limpro uses your data for the following purposes:

  • We use the data to chat with you and advise you on our products and use of the website;
  • We use your IP address, and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the ability to refuse the use of cookies, is in our Cookie Policy.

WHICH LEGAL BASIS
The processing of the above data is necessary in order to chat with you and possibly provide you with advice about our products or the use of our website, in other words, to improve our service. If you provide us with data yourself via the chat, such as your e-mail address, you agree to it being used for the purpose mentioned in this policy.

SHARED WITH WHOM
We share this information with:

  • Our partners who provide the chat software to communicate with you

e. You provide feedback or reviews through our site
At the time you wish to post a review or otherwise provide feedback on our customer service or on our products you may do so on our website by logging into your customer account.

WHICH DATA
We process the following data:

  • Your (fictitious) name that you want displayed with the review;
  • Email address (we do not display this with your review on the website);
  • Your given feedback or content of the review;
  • The number of stars you give our product.

WHAT PURPOSE
Limpro uses your data for the following purposes:

  • We use your (fictitious) name, the number of stars you give us and your feedback or review to show our other customers what you think of our products and services;
  • We may also use the data to find a solution to the problem you have raised.

WHICH LEGAL BASIS
The processing of the above data is necessary to post your feedback or review on our website and, in that context, to possibly contact you to find a solution to the problem or complaint you have raised.

SHARED WITH WHOM
We share this information with:

  • Our partners who operate the website;
  • Customercare who may be able to help you with a complaint.

f. You use customer service
When you contact us, such as by asking a question to customer service via info@dovox.nl, phone, social media or mail, we use your personal data to respond to your question. We then record your question in our customer service records.

WHICH DATA
We process the following data:

  • Your first and last name;
  • Depending on how you contact us: your phone number, email address and/or residential address.

WHAT PURPOSE
Limpro uses your data for the following purposes:

  • We use the data to improve our services;
  • We use the data to advise you on your choices in our webshop;
  • We use the data to help you if you have questions or complaints about our products.

WHICH LEGAL BASIS
The processing of the above data is necessary, depending on the reason you contact us, to advise you or help you with questions and/or complaints.

SHARED WITH WHOM
We share this information with:

  • Our partners who help us provide and perform customer service.

2. HOW IS YOUR DATA PROTECTED?
Limpro understands that keeping your personal information secure is very important. The data stored in our database is protected using common electronic security techniques, in accordance with current data security standards.

You can only access your account if you enter your email address and password correctly. All passwords and sensitive information are protected by encryption and never viewable by us

Our websites and web applications are secured by means of SSL certificates. You can recognize this by the green lock icon to the left of the URL in the address bar of your browser. All data you send and receive via our website is thus encrypted and cannot be read by third parties. The exchange of data between our websites and our processing partners also takes place using secure connections.

3. HOW LONG ARE YOUR DATA KEPT?
Limpro retains your data for no longer than is legally permissible and necessary for the purposes for which your data are processed. How long certain data are kept depends on the nature of the data and the purposes for which they are processed.

4. ACCESS AND CORRECTION OF YOUR DATA AND OTHER RIGHTS TO WHICH YOU ARE ENTITLED

a. Inspection, correction and removal of your data
If you wish, Limpro can provide you with an overview of your personal data known to us.
 If the information appears to be incorrect, or its storage appears to be in conflict with the applicable laws and regulations, we will correct this information or remove it at your request. Requests to inspect, correct or delete data can be made at any time by sending an e-mail to service@Limpro.eu. Limpro will then remove or adjust your data within 4 weeks after confirmation.

b. Objection
If you do not agree with a particular processing of your data, you can object to the processing at any time by sending an e-mail to service@Limpro.eu. We will respond to your objection as soon as possible after receiving your e-mail, but in any case within 4 weeks.

c. Data portability
You have the right to data portability. This means that you have the right to receive the personal data that you have provided to us in a usable form in order to transfer it to another data controller. If you wish to receive your data in such a form, please send an e-mail to service@Limpro.eu. We will then contact you as soon as possible to discuss the format in which you would like to receive the data. We will respond to your request and provide the data within 4 weeks after this contact, and at the latest within 3 months if the request is complex.

d. Withdrawing previously given consent
If you have given us consent to process your personal data, you may withdraw this consent at any time by sending an email to service@Limpro.eu. We will answer and confirm your request regarding withdrawal of consent as soon as possible, but in any case within 4 weeks.

5. CONTACT DATA AND CHANGES TO THIS POLICY
If you wish to contact us regarding questions or comments about this privacy statement, you may do so using the following contact information:

Limpro (Dovox B.V.)
Telephone number: +31 (0)30-7116824
E-mail address: service@Limpro.eu
Postal address:
Leemansweg 40
6827 BX Arnhem
Netherlands

This Privacy Policy may be changed by Limpro from time to time as new developments occur and/or it deems necessary.

Cookie Policy

The acceptance of cookies is not required to visit our website. However, we would like to point out to you that the use of the “shopping cart” function and the ordering of products is only possible when cookies are accepted.

When you visit our website, you automatically leave certain information behind. What information we receive and store from you depends on how you use the Limpro.eu website. Below you can read more about the following topics:

  1. Information we receive through cookies
  2. Types of cookies
  3. Manage your own cookies

Since June 5, 2012, a new law, the Telecom Act/Cookie Act, has been in force. Every website is now legally obliged to inform the user about “cookies” and ask permission for their use.

Cookies are small text files containing data which are stored on your computer’s hard drive during your visit to a website via your browser and which exchange certain settings and data with the system of the website in question. Storing settings and data enables websites to tailor their offers to your requirements and makes them easier for you to use, for example, because certain data about you is stored so that you do not have to enter it again the next time you visit.

2. TYPES OF COOKIES TEMPORARY AND PERMANENT COOKIES

  • Temporary cookies are deleted when your browser is closed. These cookies only apply to the current session and are therefore also called session cookies.
  • Persistent cookies remain on your computer even after your browser is closed.

Permanent cookies include:

  • Functional or technical cookies: these store, for example, your login information or what you put in your shopping cart when you make online purchases.
  • Non-functional cookies: these record your visiting behavior.

DISTINGUISH NON-FUNCTIONAL COOKIES:

  • Direct (first-party) cookies. These are set by the website you visit. For example: you surf to a company’s website and that company places a cookie to keep track of which products are viewed. On your next visit to that website, an offer can then be made based on that information.
  • Indirect (third-party) cookies. These are used by advertisers who make targeted offers on other companies’ websites based on browsing behavior.
  • Google Analytics. Used to collect anonymous visit data.

LIMPRO USES COOKIES TO:

  1. Allow you to quickly click from one page to another and to keep track of what is in your shopping cart. (functional cookie)
  2. store information that you provided us when creating your account, so that you do not have to re-enter your details the next time you place an order. (functional cookie)
  3. Investigate the effectiveness of our marketing campaigns. (non-functional direct cookie)
  4. record the date and time you visit our website, get an overview of the total number of visitors to our website and the pages visited. This data provides us with information about the use of our website. The information is not used to know who you are, but only to analyze a visit to our site. (See below at Google Analytics).
  5. store the domain name and host of the computer you are on the Internet with, the IP address used, information about the browser software you are using and the operating system (non-functional direct cookies)

GOOGLE ANALYTICS
This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies” (text files placed on Your computer) to help the website analyze how users use the site. The information generated by the cookie about Your use of the website (including Your IP address) will be transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally required to do so, or to the extent that these third parties process the information on Google’s behalf. Google will not combine your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do so, you may not be able to use all the features of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

GOOGLE ADWORDS REMARKETING

We use so-called Re-Targeting technologies for our website. We use these technologies to make the Internet offer even more interesting for you. With this technology it is possible to offer Internet users who have already shown interest in our products advertising on the websites of our partners.

We believe that displaying personalized, interest-related advertising is more interesting to Internet users than advertising that does not have this relationship.

The display of these advertisements on pages of our partners is based on a cookie technology and an analysis of previous user behavior. This type of advertising is done completely anonymously. No privacy-related data is stored, nor are any usage profiles linked to your privacy-related data.

You can unsubscribe from this by using this link: http://www.google.com/privacy_ads.html
All such information will NOT be sold, distributed or shared with third parties by Dovox B.V.

3. MANAGING COOKIES
Via the browser settings on your computer you can delete cookies already placed and refuse the placing of new cookies. How to do this varies from one browser to another; if necessary, consult your browser’s help function.

NOTE: Our website uses cookies, if you do not want this, you can always block or disable cookies in your browser.

If you reject and/or delete cookies, you cannot always use all the features of a website. In addition, refusing or deleting cookies only affects the computer and browser on which you perform this action. If you use multiple computers and/or browsers, you should repeat the above action(s) as often as necessary.